News

Chilling Out On the Holidays

The holidays are always stressful. Here are creative ways to combat this seasonal malady and boost your profits.

It's the busiest season of the year—and the most stressful. If the time between Black Friday and Christmas can make or break a store, success to a large extent depends on effective customer engagement by a motivated staff. Too often, frustrated and distracted employees deal poorly with the public and that can affect revenue. Customers are less likely to buy when the staff is clearly not having a good time. And profits can soften further when frazzled employees call in sick, leaving a skeletal staff to deal with shoppers frustrated by reduced service levels. What causes holiday stress?

Beauty Stocking Stuffers to Take Off This Holiday Season

Small items, makeup and fragrances are expected to take front and center this coming holiday season, according to the NPD HIGHLIGHTS: Beauty Holiday 2014 Outlook.

PBA Introduces New Membership Experience

The Professional Beauty Association has introduced a new membership structure to accommodate its growing membership and to continue to craft a value-based experience for its members.

The new structure consists of three new membership types: Business Member, Individual Member and E-Member.

NY NOW Winter 2015 Announces Seminar Schedule

Educational sessions will complement product finds and special after-hour events during the winter edition of NY NOW, The Market for Home + Lifestyle, Jan. 31-Feb. 4, 2015, at New York City’s Jacob K. Javits Convention Center. Industry experts will share design and color trends, social-media and related marketing strategies, the basics of importing and other business-building advice.

BeautyKind.us Merges Beauty Shopping, Philanthropy

A new beauty platform has emerged allowing consumers to shop for beauty products and donate 5% of the purchase price of each product to a cause of their choice, all at the same time, through BeautyKind.us. The newly launched ecommerce site offers customers prestige makeup, skin care, fragrances, hair and nail products.

Shoppers Want to Chat With Brands on Mobile Devices

A recent study of more than 2,100 U.S. residents found that 62% of them expect live chat to be available on mobile devices, and 82% would use it. The survey, which was commissioned by Moxie Software, also identified the rising trend of live online chat for sales and support assistance and found that 75% of survey respondents would prefer to use live online chat versus calling to speak with an agent.