News

Shoppers Increasingly Avoid Checkout Interaction

Eighty-five percent of shoppers have used a self-service checkout kiosk, according to a new survey from Retale, a location-based mobile platform connecting more than 3.5 million shoppers with their favorite major retailers locally.

Retale’s new commissioned study examines consumer self-service checkout adoption among brick-and-mortar retailers. The study focused on several areas of the experience, including convenience, challenges and desired improvements. More than 1,000 adult men and women across the United States were polled for the study.