Family businesses aren’t just for family. Here are tips on making “outsiders” feel at home.
“Welcome to the family business. Take a back seat.” Does that sound friendly? Maybe not, but too often family business employees with a politically incorrect last name hear something similar. These non-family workers often get the short end of the stick. Some get shouldered out of important meetings. Others get passed over when promotion time rolls around. And the company parking lot? Family “outsiders” often get assigned the worst spots. However it plays out, discrimination against non-family employees can be costly to the bottom line.
Some choice phrases will do wonders to keep your customers happy—and coming back to your store.
Certainly, your actions are important. They're often more important than the words you use. However, there are times when those words are just as important. Customers want to not only get in and out of your store with their purchases, but they want an experience as well—a positive one. Your interaction with customers is the key to operating a profitable business. New customers contribute to your profits, but repeat customers pay for all your overhead, labor and inventory.
Cosmoprof North America marketing director Daniela Ciocan unveils the educational lineup for July’s must-attend trade show.
Whether you’re sitting in on a pitch session with Mark Cuban and John Paul DeJoria, chatting with some of your favorite beauty bloggers or learning proven success tips from the industry’s top CEOs, you’ll find it hard to resist the powerful education package being offered at this year’s Cosmoprof North America. And after months of searching, planning and perfecting, CPNA marketing director Daniela Ciocan is ready to talk about one of the biggest educational events of the year.
Explore the value and legitimacy of this growing skincare niche.
I have always thought of the Kantic Brightening Moisture Mask as the hero product of my family’s brand, Alchimie Forever. However, for a while, industry experts and mentors alike told me that a mask could not be a hero product for two main reasons: First, it is not a product that is used daily. Second, it is not a product that everyone uses. While I thought they were right in their analysis, the recent trend in masks suggests I might have to beg to differ.
On April 20, U.S. Senator Dianne Feinstein (D-California) introduced and U.S. Senator Susan Collins (R-Maine) co-sponsored the Personal Care Products Safety Act, which they say will protect consumers and streamline industry compliance by strengthening the U.S. Food and Drug Administration’s authority to regulate ingredients in personal-care products.