holiday retail

Retailers Lose Billions in Holiday Return Fraud

Retailers Lose Billions in Holiday Return Fraud

Retailers will lose about $3.39 billion to return fraud this holiday season, as part of a total $8.76 billion expected overall in return fraud for 2013, according to the National Retail Federation’s 2013 Return Fraud Survey.

The survey, which was completed by loss-prevention executives at 62 retail companies, notes that 5.8% of holiday returns are fraudulent, up from 4.6% last year.

Consumers Will Shop In-Store for the Holidays

Consumers Will Shop In-Store for the Holidays

Consumers love a good deal—but will be drawn to brick and mortars this holiday season for the experience, according to the recently released study “Amazon Can’t Do That: Consumer Desire & the Store of the Future,” published by WD Partners, a customer-experience expert for global retail and food brands.

The study identifies what consumers are looking for in a shopping experience and presents a road map for brick and mortars to beat online-only retailers.

Shop.org: Online Retailers to Ramp Up Free Shipping, Promotions for the Holidays

Shop.org: Online Retailers to Ramp Up Free Shipping, Promotions for the Holidays

Online retailers are intensifying their efforts to attract eager shoppers with free shipping deals and other exclusive online promotions. More than 61% of online retailers started their online holiday-marketing promotions by Halloween, according to Shop.org’s eHoliday survey conducted by BIGinsight. More than 38% will begin marketing their online promotions by mid-November or later.

NRF: Shoppers to Remain Conservative With 2012 Holiday Gift Budgets

National Retail Federation's 2012 Holiday Consumer Spending Survey

Consumers are preparing for a holly, jolly holiday season, although it’s evident that most will take a conservative approach with their gift-giving budgets. The average holiday shopper will spend $749.51 on gifts, decor, greeting cards and more, according to the National Retail Federation's holiday consumer-spending survey conducted by BIGinsight.

That's up slightly from the $740.57 that the average holiday shopper actually spent last year.