online shopping

Valentine's Day Shoppers Hit Up Brick And Mortars

Seventy-six percent of Valentine's Day shoppers will purchase items in stores, while nearly 60% of online shoppers will pick up their items in stores, according to the International Council of Shopping Centers.

Falling gas prices could help to fuel spending this Valentine’s Day, as more than half of American adults feel they have more money to spend, compared to only 42% in an ICSC survey conducted one month ago. Generally, younger consumers surveyed feel that they have more money in their pockets than older consumers.

Shoppers Want to Chat With Brands on Mobile Devices

A recent study of more than 2,100 U.S. residents found that 62% of them expect live chat to be available on mobile devices, and 82% would use it. The survey, which was commissioned by Moxie Software, also identified the rising trend of live online chat for sales and support assistance and found that 75% of survey respondents would prefer to use live online chat versus calling to speak with an agent.

Retailers Prepare for Surge in Online Shopping

Retailers are assertively preparing their shipping operations to avoid delivery and service issues this year, according to’s eHoliday survey, conducted by Prosper Insights & Analytics, which found that nearly 80% of retailers surveyed will set their standard shipping deadlines for guaranteed Christmas delivery to expire at least one week before the big day, compared to just over 73% who said so last holiday season. Additionally, roughly 21% will set those deadlines to expire Dec.