New York City Mayor Bill de Blasio and New York City Department of Consumer Affairs Commissioner Julie Menin have announced the results of “From Cradle to Cane: The Cost of Being a Female Consumer,” DCA’s first study of gender pricing disparities between goods sold in New York City.
More shoppers showed up for Small Business Saturday and Cyber Monday this year than ever before. Furthermore, nearly half of Thanksgiving and Black Friday shoppers spent more this year than they did in 2014, according to post-Thanksgiving weekend insights.
Customer service mistakes made with Cyber Monday online shoppers could lead to significant in-store sales losses in the 2015 holiday gift-buying season, according to the latest LoyaltyOne consumer research.
Nearly half (47%) of Cyber Monday shoppers indicated they’ll be reluctant to make an in-store holiday season purchase from a retailer with whom they have an unhappy online experience on the Monday after Thanksgiving, per LoyaltyOne’s October 2015 nationwide survey of 1,019 American consumers.
This year, more consumers are expected to begin their holiday shopping earlier and a higher percentage of shopping will take place online, according to global information company The NPD Group.
Half of all holiday shoppers plan to start their shopping before Thanksgiving weekend, a 6% increase over 2014, according to NPD’s 2015 Holiday Purchase Intentions Survey. And most plan to continue their holiday shopping into December.
This year’s holiday retail season is expected to be strong in the United States. eMarketer forecasts that U.S. retail sales in the months of November and December 2015 will increase 5.7% year over year, reaching $885.70 billion. That’s an upward adjustment from the 3.2% growth rate predicted earlier this year—and the highest since the 6.3% rise in 2011.